AMAZON.com is the worst with customer service!!!

The saga starts with my buying an book online. I orderd the book as a downloadable file, it comes as a .EDT file

EDT?? what is that? Where is my PDF book?? Even my computer doesnt know what
is is and I figure I should call and see what is going on.
I call for help ( call number one- keep track)
and tell them, they look and the system and say,
something is wrong and they will but in an order to fix it.
I hang up.

But I have a funny feeling and a few hours later I call.
Call #2: I am calling because I have been unable to download by
digital book. She says, someone took a call from you but did
not order anyone to do anything about it, She will ask that
department to look into it.

I get an email saying I can download my book now, but its still an EDT
file so, I really cant.

Call #3: I cant download the book, its been 3 days, She says I
must wait 24 hours to 48 hours for an answer from their IT department

CAll #4: I get an email saying I have to 48 hours from TODAY FOR THE
IT Department to fix this problem. I call and tell them I want a refund
forget the book, it doesnt work and clearly you cant fix it

The next day I get an email saying, since it was a digital product
and I already downloaded it, it will take 7-10 BUSINESS
DAYS to refund my $14.97

HERE IS the actual LEtter!

Thank you for writing to Amazon.com with your request.

I'm sorry, but because your e-book has already been sent to you, I am
unable to cancel your order for this title.

Please note that e-books are generally sent to customers within
minutes after an order is placed, so it is very difficult to cancel
such orders.

As you do not plan to download this title, I have requested a refund
of $14.27 to reimburse you for the cost of the e-book. This
refund should be processed within the next 7-10 business days. We
will send you another e-mail to let you know when the refund has
been completed.

Thank you for shopping at Amazon.com. We hope to see you again soon.

Please let us know if this e-mail resolved your question:


Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our web site.

Best regards,

Ali Amjed
Amazon.com Customer Service
http://www.amazon.com


THEY have got to be KIDDING RIGHT??

I call AGAIN and say look
IT DOES NOT WORK
why do you need 7-10 business days
to refund my money, I know you want to float
funds but GEEZZ!!
This is not acceptable
This rep apologizes and says it wont take that
long and she is sorry adn will send me a gift certificate

IF THEY think I am spending another dime with them
in 2006 they are crazy

All these phone calls,
no book and worst of all
each call take 5 minutes of a spanish inquisition
to get every life details so that they can verify
its really you. With people who can not understand
my particular speech patterns and ask me to repeat myself
5 times with each answer.

Amazon _ You suck at customer service and
you wont be serving me anytime soon!